Question:
I keep getting the blue screen of death, here are the two critical errors from the event viewer. Want to help?
2012-12-17 05:00:29 UTC
I recently got two blue screens of death. It's a freshly built PC, fresh install of Windows 7, and the crashes seemed to have started AFTER I installed all the recommended drivers from the motherboard manufacturer. Here are the event logs for the critical events. Thanks for any insight you can give me on these log files.

Critical Event 1:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-16T08:06:34.740011000Z

EventRecordID 2871

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Steve-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 10
BugcheckParameter1 0x9638e896
BugcheckParameter2 0x2
BugcheckParameter3 0x0
BugcheckParameter4 0x82a7c136
SleepInProgress false
PowerButtonTimestamp 0

Critical Event 2:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-16T07:55:35.952018400Z

EventRecordID 2803

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Steve-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 80
BugcheckParameter1 0xffffff8e
BugcheckParameter2 0x0
BugcheckParameter3 0x88c19ef7
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0


Any help would be appreciated. BTW, I just changed all my bios memory and timing settings to AUTO, which could have been the problem. I'm hoping that was the issue...so far so good...but I figured I would get some more insight into these two events from the error log. Thanks for any help you can provide me with.
Five answers:
klines
2016-08-04 08:07:12 UTC
I maintain getting a BSOD and the error report afterwards says the following: download and install the driver for your RAID controller Your RAID controller is lacking a driver. To resolve this drawback, follow these steps: click to download the motive force from the Intel website click on download for the multi-language driver or the appropriate language-certain driver if one is listed. Read the license agreement, and then click be given when you accept the phrases and stipulations. Subsequent to download , click on the hyperlink to down load the motive force. In the File down load dialog field, click Run or Open . Comply with the steps within the installation wizard.
2012-12-17 06:45:59 UTC
doruletz is wrong, most BSoDs are in fact bad drivers, software conflicts, faulty hardware (at least in my experience. i dont get viruses. i've been able to fix every bsod/software conflict i've had so far.)



prime example: netlimiter. that piece of crap caused BSoD in every version on every Windows setup i've had since it was created. it's really a shame that it's the only good net limiting program on windows.

second example: Intel Ultimate N 6300 drivers. one version was causing BSoDs after resuming from sleep.

third example: crappy syba SATA controller was poorly built. couldn't secure an SATA cable to save the world. even a slight vibration or tap of the cable would freeze or BSOD the system.



You need to post your crash dump here, an online dump checker, or inspect the dump yourself with windbg to get any useful info from that BSoD.



And as the other guy said, it could be something else entirely.
syndreamer
2012-12-17 05:18:29 UTC
Need full computer specifications like processor, motherboard, graphic card, memory, and power suppy wattage.



Kernel Power BSODs is usually from inadequate power supply or poor connections so the system is not getting enough power it needs to run. Also if you're OC'ing this problem arises often.
Jim Alzael
2012-12-17 05:15:35 UTC
Check your system battery, your ram memory modules, and/or your power supply... one of these things are blowing up your kernel. This is definitely indicative of a hardware problem.
doruletz1999
2012-12-17 05:09:52 UTC
Almost 99% of all BSOD (Blue Screen of Death) in a Windows PC are due to system file corruption by virus, trojan, worm or other malware infection, only 1% or less are due to actual hardware problems and failures.



Try this:



Best virus, malware and other infection and system corruption removal for any Windows PC, and future security measures to prevent such infections:

You cannot always safely, effectively and completely remove a virus infection in a Windows environment, as your operating system and antivirus protection can and will get corrupted. Sometimes even your bootsector and master boot record (MBR) gets corrupted, and the computer won't even boot up into Windows anymore.

Go to a different, healthy, non-infected PC or laptop and download both the BitDefender and the Kaspersky Anti-virus Recovery CD's (free downloads).

Download links for both:

http://download.bitdefender.com/rescue_cd/

http://support.kaspersky.com/viruses/rescuedisk

Burn both downloaded iso files to CD with an iso burner software. If you do not have an iso burning software installed, I recommend getting the CDBurnerXP (free software) from here:

http://cdburnerxp.se/

Once you burned the recovery CD's, return to the infected computer and put the BitDefender Anti-virus Recovery CD in your CD/DVD drive and boot from CD (set your boot up options in BIOS to CD boot as first option if it does not boot from CD at first)

Once your infected computer boots into the Recovery CD Linux environment, first update the virus definition database from the Internet server, than perform a complete scan of your desktop computer or laptop (all hard drives and/or partitions). Remove (delete) any infections found, and shut down your desktop computer or laptop.

Remove the BitDefender Anti-virus Recovery CD and insert the Kaspersky Anti-virus Recovery CD.

Repeat the same procedure as for BitDefender above.

After scanning with those 2 Anti-virus Recovery CD's, your system should be virus free, and will function properly again.

You might also need to do a master boot record (MBR) repair on your system, if your MBR also got corrupted.

Download the Windows 7 or Vista System Recovery Discs (according to what you got), $9.75 here:

http://neosmart.net/blog/2009/windows-7-system-repair-discs/

Burn the ISO to a CD, boot from it and repair your MBR.

Or, with a little computer knowledge, you can create your own System Recovery Disc from an existing installation of Windows, read here:

http://windows.microsoft.com/en-US/windows7/Create-a-system-repair-disc

Also, for future use, take all the security measures bellow:

Use a good antivirus program, on at all times in active, live protection mode.

Best pay antivirus programs are BitDefender or ESET Nod32.

The best free antivirus programs are Avast and Avira AntiVir.

Also install MalwareBytes, at least the free version (offers added protection against malware, spyware, adware and rootkits, also against some viruses and Trojans).

As stated above, Microsoft Windows Firewall sucks.

You will also need a good Firewall to protect your system from attacks.

First test your Windows Firewall with this little leak test utility:

http://www.grc.com/lt/leaktest.htm

You will see that it will penetrate your Microsoft Windows Firewall.

Install Zone Alarm or Comodo Firewall (both are free). Zone Alarm is by far the best firewall.

http://www.zonealarm.com/security/en-us/trialpay-za-signup.htm

Rerun the Firewall leak test and you will see that it cannot not penetrate Zone Alarm or Comodo, you will get a prompt asking if you allow communication or not, just choose NOT. Your system is not protected by a solid Firewall.

Install CCleaner to clean your registry keys and other unwanted stuff.

http://www.piriform.com/ccleaner/download/standard

For your web browser, use either Firefox Mozilla, Google Chrome or Opera.

DO NOT USE INTERNET EXPLORER (IE), as it is the worst browser, and it can be easily attacked, infected and corrupted.

Also install the WOT (Web of Trust) addon tool to all your browsers. It rates all websites, blocks access and also alerts you when you open an unsafe website, thus preventing any internet attack or virus infection.

http://www.mywot.com/

For media players:

Use either WinAmp, Songbird or Media Jukebox for audio files. DO NOT use iTunes, that Apple (Mac) crap sucks even more than any Microsoft crap.

Use either VLC Media Player or GOM Player. Both of them would play anything without the need of any codecs, even damaged and incomplete video files.

Other options would be (in this order) Daum PotPlayer, KMPlayer, Kantaris Media Player, SPlayer, SMPlayer, and MPlayer. All are free to download and use.



Good luck.



Source(s):

Happy and worry free Linux user (the guys that usually create the viruses - lool). Also Windows fixer for other less fortunate people.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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