Can A Computer Geek Answer This??????

Question

Yesterday my computer crashed last night (it's an HP Notebook 2000-219DK, I got it July 2011), I turned it on and not only were all my desktop items, files, and WordPad documents missing, but the system seemed to default back to the way it was the day I got it. This happened after getting the Blue Screen of Death which I had been getting quite frequently, but even AFTER the crash (and after all of my files somehow mysteriously RE-APPEARED after an automatic windows update last night) I STILL get the BSOD!!!!! What's worse, when I turned my computer back on I found that I could NOT click on anything, I ONLY use the touchpad (I tried to use the wireless mouse but it didn't work), I normally use the touchpad but it wouldn't let me click on anything, not desktop icons, not links, not buttons, NOTHING! Later, I finally got it to work but today once I turned my computer back on, same problem, I couldn't click on anything.

The BSOD didn't start happening until I tried downloading a call-center soft phone application to my computer for my job in which the app failed 1 1/2 months ago, but ever since, I've been getting the BSOD. It's said online that BSOD can be caused by downloading programs which can mess up your drivers or cause hardware problems. I'm guessing that it MAY be the drivers. My question is, if I try going to the HP website and downloading all the new drivers (like all the updates) will it STOP the touchpad issues and possibly even stop BSOD????? I've already downloaded SOME of the new drievrs but I've been too scared to download the drivers for the "keybaord, mouse, input devises", fearing that it wil ruin my internet service with Clear and/or cause my touchpad to stop working PERIOD. Can anyone please help?!!!!!

Answer 1

ok dont be scared to download drivers its easy,i would suggest you installing you default drivers back

here is the link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5118697&



Click on scan button

and just follow the instructions



other thing

i also had that problem with my mouse

all you have to do is when ur mouse (touchpad)doesnt work you just hit:

CTRL+ALT+DELETE and hit task manager until it opens it,then ur mouse will work properly.

Answer 2

I suspect that that call-center soft phone application may be a virus or malware carrier. It might have been a bogus application designed to trick you so when you install it, it would mess up something in your computer.



The easiest option is system restore. Just type system restore on the search bar at the Start Menu and follow the step by step procedures. Choose a system restore point that dates back 2 months ago, before that app was installed, though this option may not be available that you may have to try another trick.



The second trick I would try is to boot it on safe mode. To do this, you may have to press F10 repeatedly just as you turn on the Notebook but I'm not sure if your Notebook has F10 as the key to show these other boot options. Once you see the list of boot options and from there choose Safe Mode or Safe Mode with Networking so that you can still have Internet access need to update the antivirus software. The list should look like this:



http://www.bleepstatic.com/tutorials/safemode/windows-7/windows-7-f8.jpg



After that you would see a list of the important-only drivers and services being loaded into the machine. If you manage to login to your desktop, all visual eyecandy effects are disabled even your wallpaper and so is sound but that is because your on safe mode. Update your antivirus. You can then try scanning the whole computer with the antivirus program that you have and see if that will catch any virus or some other type of malware.



You can also use system file checker by going to the Start Menu, typing CMD and once on the command prompt, type sfc /scannow and press Enter. This would take some time.



If these methods would not prevent the BSOD, you may have reset the notebook to factory settings. First, you need to move your files from drive C: to drive D: or an external drive. Most notebooks and laptops do have this reset option now. Here are related links to how you can reset it to factory settings. Though some HP notebooks require a reset or backup CD to do this operation.



http://en.kioskea.net/faq/4050-restoring-your-hp-laptop-to-factory-settings#simili_main



http://en.kioskea.net/forum/affich-172214-how-do-i-bring-my-hp-back-to-factory-setting





After which you can use an updated antivirus software to scan your backup files from on drive D: or from the external drive.





Hope this helps.

Answer 3

Well, diagnostic without BSOD codes!!!

This is how you can get a BSOD!!



1.Did you just install a new program or a piece of hardware, update a driver, install an update, etc.? If so, there's a very good chance that the change you made caused the BSOD.



Undo the change you made and test again for the STOP Error. Depending on what change you made, some solutions might include:



-Advanced Boot Options>Startup using Last Known Good Configuration to undo recent registry and driver changes.

-Use System Restore to undo recent system changes.

-Roll Back device driver to version prior to your driver update.



2.Scan your computer for viruses. Some viruses can cause a Blue Screen of Death, especially ones that infect the master boot record (MBR) or boot sector.



3.Apply all available Windows service packs and other updates. Microsoft regularly releases patches and service packs for their operating systems that may contain fixes for the cause of your BSOD.



4.Return BIOS settings to their default levels. An overclocked or misconfigured BIOS can cause all sorts of random issues, including BSODs.



5.Perform diagnostic tests on all hardware you're able to test.



6.Update your BIOS. In some situations, and outdated BIOS could cause a Blue Screen of Death due to certain incompatibilities.



7.Start your PC with essential hardware only. A useful troubleshooting step in many situations, including BSOD issues, is to start your computer with the minimum hardware necessary to run the operating system. If your computer starts successfully it proves that one of the removed hardware devices was the cause of the STOP message.



Tip: Typically, the only necessary hardware for starting your PC through to the operating system includes the motherboard, CPU, RAM, primary hard drive, keyboard, video card, and monitor.



8.Other causes are faulty RAM and bad capacitors (caps) on the motherboard.



9.Make sure all internal cables, cards, and other components are installed and seated properly. Hardware that's not firmly in place can cause a Blue Screen of Death so try reseating the following and then test for the STOP message again:



-Reseat all internal data and power cables

-Reseat the memory modules

Answer 4

Let's go through this piece by piece.

1) the classic CPU performance equation: CPU time = Instruction count * CPI * Clock cycle time

2) or, 2.3 GH (an estimate of your processor, which seems to be an Intel P6 2600, therefore the 2.3 GHz = (Instruction count * CPI) /Clock Rate. (BTW: CPU Instruction time is a measurement of seconds for a program and CPI is Clock Cycles per Instructions)

3) Sometimes the instructions given to the processor in the program are not subject to actual "counting" inside the register (instruction count), meaning that there may be either overflow in the stack or underflow.

4) The software you have installed probably violates the former rule, thus causing the BSOD.

5) In short, you should restart your computer, press F8 while it is running, and then see if you can go into safe mode. This will automatically disable that program. There you should be able to uninstall the call-center soft phone application.

6) In the meantime, you need to purchase a better computer with a faster processor, such as one with an Intel i5 quad-core processor. If you use it for work, you can use it as a tax deduction!

Answer 5

oooh, this sounds like a really bad situation. Try downloading the drivers and installing them again. Also, while your computer works I would back up your files in case you actually need to reformat your system.

Answer 6

First, you connect a USB cable from you phone to the computer, then you pull up google and type in the league and join